Munix offers all the services available in other hotspot solution; whereas Munix extends various other services that not available in other hotspot solution. The power of Munix lies in its Omicron Engine. Munix can help you maximizing the business opportunity using various Business Intelligence reports.

For example, if a Saloon is equipped with Munix solution, based on the visits and time spent by customer, Omicron can automatically predict the customers' next haircut due and help them to fix appointment via SMS; whereas most hotspot solutions can only provide authentication service

Omicron is an Artificial Intelligence and Machine Learning Engine. The learning algorithms of the Omicron Engine continuously learn about the customers' behavior and preferences. The accuracy of the prediction is proportionate to amount of information learned by Omicron. Larger the data, higher the accuracy of the predictions..

For example, consider a Retail Outlet, as customer visit the store and spend time at various counters, Omicron can learn about their interest in our products/service. As the store owner re-fills the stock, Omicron can automatically find the list of customers who may interested in the product and send welcome message that requests them to visit store.

Information provided by the WiFi users in self-registration form is accessible to the service providing organization. The way the collected information is used is addressed in the "Terms & Conditions of the service" page available in the registration form.

The information collected regarding the sites visited by the users is not available to the service providing organization considering the privacy of the users. This sensitive information is only provided to the law enforcing authorities in an unwanted incidence. This requires direct request from the law enforcing authorities mentioning the time of incidence and IP address of the destination sites, in such case the information is shared with the law enforcing authorities as required by law.

WiFi users’ Internet access log is not accessible to anyone unless the law requires so. Munix collects & logs the date & time of access, source IP address, source MAC address, source Port number, WAN IP address, destination IP address, destination Port Number and bytes of data transferred.

Considering the privacy of the WiFi user, this log is not accessible to anyone. In case of an unwanted incident, law enforcing authorities may request for this information. This information will be directly provided to the law enforcing authorities on official written request. During this process the WiFi Providing organization will be notified about the incident.

Generally your local law enforcing authorities will contact you with technical information regarding the abuse. Be in touch with your local Munix team and our team will coordinate with law enforcing authorities in solving the issue. Munix will request an official written request from law enforcing authorities and provide the necessary information to them to solve the case.

Munix team will update you the status of the case as it progresses. You will also be informed about the corrective measures / action taken to solve the issue.

The best way to know this is to try our no obligation test service. Our executive will provide customized test service in your premises for few days. You and your local Munix sales team can arrive the test period, generally most customers are able to find the suitability within 10 days.

This test service does not require any kind of commitment from your side. On end of trial period, if you find our solution is not suitable for your requirement, feel free to submit the trial feedback form and request your local Munix sales team to take back the services.

On case to case basis, you may be charged for the out of packet expenses like SMS charge during the test service. Your local Munix sales team can provide more information regarding this.

Depending on the subscription plan selected, your charges include Data Card charges, Content Filter Charges, VPN Service Charge, Munix platform subscription, log retention and SMS charges. Your monthly subscription includes log retention period recommended by your local government (up to 18 months). This data will be retained till the recommended period in our server even if you discontinue the service. Munix team will also help the law enforcing authorities in solving the unwanted incidents during that period. SMS will be charges on actual quantity of SMS consumed by you.

Due to security reasons, log retention is a mandatory service and cannot be excluded.

All service charges are charged in advance mode, based on the plan selected by you. You can avail monthly, quarterly, half yearly or yearly subscription and include or exclude the various options like Data Card, content filter etc.

You may pay your charges through cheque, wire transfer or online payment gateway. You will be able to download your invoice in your Munix Web Management Console. Your invoice will have the bank details for wire transfer and link URL for online payment gateway.

You may deduct the TDS and pay to the tax authorities as per your local government norms and issue the certificates to your local sales partner. Discuss with your local Munix sales team for more information.

Munix uses its own infrastructure to collect information by free WiFi service in public areas and/or other legitimate mechanisms to generate Munix Promotional Data Source. This information is nowhere connected to the information collected by you. As part of business development, you may have access to this classified information in order to promote your business.

Munix is also maintains the Do not Disturb registry. Your promotional messages will not be sent to the list of customers registered in Munix or Public Do not Disturb registry under your classification.

If you are a group company, you are free to share your registration information within your group. We recommend you to mention the same in the "Terms & Condition of Service" page in the registration form.

Some organizations are interested in sharing their database with other organizations for mutual business development. In such case, Munix sales team in your location can help you to identify organization interested in similar options. It is up to you and your partnering organization to define the rules & regulations.

Munix representative just helps you both to handshake; Munix is not responsible for any use or misuse of the information by any party to other party. In case of such collaborative initiative, you both will be considered like group companies and level of information to be shared may be defined by both organizations.

Munix Omicron engine profile and classify your customer in various categories. This profiling and classification algorithm is based on the make and model of devices used by the customer, frequency at which customer change the devices, cost of the device and number of devices used by the same customer.

This is only an information service and does not reflect the actual economic status of the customer. Profiling is done for the purpose of selecting the right product and/or service and it does not guarantee the correctness and fitness for particular purpose.

In case of Bus WiFi, Munix offers total WiFi solution including Internet Access via Data Card. You as organization provide undertaking letter for the receipt and usages of Data Card provided by Munix and Pay the charges as per the invoice.

You may also avail Bus WiFi service without Data Card service from Munix. In such case, you have to provide Data Card and pay the Data Card charges to the Data Card provider.

In case of other services, we do not provide Internet Service. We recommend you to find suitable ISP in your location. Munix local sales representative can help you to identify the right ISP in your area.

In case of Bus WiFi; your subscription may include Data Card usage charges (Internet Charges), Content Filter charges and VPN Service charges as per your subscription plan. You can also avail Bus WiFi without Data Card from Munix, in such case; Content Filter might not be possible due to technical feasibility. Kindly discuss with your local Munix sales team for more information.

In all other cases, your subscription does not include Internet charges. You will pay the Internet Charges directly to your ISP. Your local Munix Sales team can help you to identify the right ISP in your area.

Your monthly subscription includes Munix platform services and log retention as per the local government norms. That is, even in case of you discontinuing the Munix service, our servers will retain the usage log for recommended period (up to 18 months) and provide necessary support in an unwanted incident.

In most countries DSL/ADSL/VDSL connections are not provided in symmetric upload/download bandwidth. It is generally 1:5 or less. In case of inadequate upload bandwidth, the customer will not get seamless access experience. In addition, Munix uses your upload bandwidth to communicate with Munix Cloud infrastructure to store logs and authenticate users. In case of low upload bandwidth, the user experience will be enjoyable. Hence we do not recommend DSL/ADSL/VDSL connections.

We recommend high speed Internet connection (broadband or leased line) with symmetric bandwidth capacity in upload and download. Munix offers great flexibility in controlling the bandwidth given to WiFi users, hence bandwidth may be managed within Munix.

For WiFi users, we suggest:

• Up to 512kbps for general browsing & email service
• Up to 1 mbps for Social Networking Sites
• Up to 2 mbps for video chatting
• Up to 4 mbps for online movie viewing

Your bandwidth capacity required should be 1/3 to 1/10 of the concurrent user count multiplied by the per user average bandwidth. 1/3 will be provide rich user experience and the 1/10 will provide poor user experience. You can play around the number and find the best suitable for your requirement.